Managing Spam Settings in Roaring Penguin

Load the following page in your internet browser: https://portal.roaringpenguin.co.uk
Login using either your email address and  domain password or alternative details if you have been provided them.
Central Technology Hosted Exchange users should enter their email address as the username along with their password.

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First screen presented is the “Pending Messages”, this is a list of all emails detected as Spam by Roaring Penguin that have NOT had user interaction to specify what to do with them.
These items will remain here until the end user performs an action on them.

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The “Status” column has a drop down menu allowing you to define what to do with the email, this response is learned and will help to improve the spam service for future detections.
The following options are available:

Do Nothing – leave the status of the message as pending for now.
Accept Message – mark the message as not-spam so it will be accepted the next time it is received.
Whitelist sender – mark the message as not-spam and automatically accept any future messages from the sender.
Whitelist domain – mark the message as not-spam and automatically accept any future messages from the domain.
Whitelist network – mark the message as not-spam and in addition, do not hold any messages from the SMTP relay host (or hosts).
Reject Message – mark the message as spam so it will be rejected.
Reject and Report Phish/Fraud – This is similar to Reject Message but additionally provides the opportunity for you to inform the CanIt-Domain-PRO administrator of fraudulent links in phishing messages.
Blacklist sender – mark the message as spam and automatically reject any future messages from the sender.
Blacklist domain – mark the message as spam and automatically reject any future messages from the domain. (The domain is everything after the @ in the sender’s address.)
Blacklist network – mark the message as spam and in addition, ban connections from the SMTP relay host (or hosts) which transmitted the message.

To add or remove email addresses or domains to the Blacklist (Blocked List) or Whitelist (Allowed List) or received emails choose “Rules” from the black menu bar.

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This will by default show a list of the current Blacklist and Whitelist combined with the “Action” column showing what to do with emails from that sender.
The bulk of the items listed will usually be addresses that have been automatically Whitelisted (Allowed), these actions can be changed from the dropdown list next to address.

To add a new email address to a list enter it in the “Enter a specific Sender’s e-mail address” box and click “Add Rule”.

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Once added use the “Action” dropdown to specify the desired action, eg. “Always allow” to Whitelist or “Always Block” for Blacklist.
Click “Submit Changes” to save the settings.

To make changes to addresses for an entire domain (eg. @domain.com) click “Domains”.
To add a new domain to a list enter it in the “Enter a specific Domain” box and click “Add Rule”.
Once added use the “Action” dropdown to specify the desired action, eg. “Always allow” to Whitelist or “Always Block” for Blacklist.
Click “Submit Changes” to save the settings.